Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 7 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags attached.

Non-Returnable Items

The following items cannot be returned:

Items that have been used or washed
Items without original tags
Sale or discounted items (unless defective)

How to Initiate a Return

To initiate a return, please contact us at contact@sofishawls.com with your order number and reason for return. We will guide you through the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.